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Frequently asked questions

If you can't find the answer to your question on this page, please contact our Customer Care Team at info@dazzlingdustcollections.com

Categories

•            Orders

•            Payment Info

•            Returns

Orders

So I’ve loaded my basket and clicked the button, now what?

The wonders of technology - after you’ve hit that Submit button to confirm your order it’ll wing its way to us and you’ll receive a message showing your personal Order ID number. Then we will send you a fast-as-the-speed-of-light (well almost!) email which confirms your order and tracking info. Just incase our lightning speed isn’t on full power give us up to 30mins.

If your email doesn’t arrive Contact Us – sometimes things just disappear into the big black hole that is the world wide web. Oh and make sure you add Dazzling Dust Collections to your safe list and double check your junk folder just in case!

 

How long till I get my stuff?

We know it’s annoying having to wait but patience is a virtue and it’ll so be worth it when you get all your goodies! Just check out our delivery information page for a timescale for your chosen delivery.

 

Can I make changes to the order once it’s been placed?

It is a female prerogative to change her mind so yes, of course you can make changes – but only so long as the order’s not already dispatched! Get in touch ASAP otherwise we may have processed and it will be too late. We’re happy to make changes to your order, which you can do by contacting us as soon as possible.

 

Can I cancel my order?

Not sure why you’d want to, but these things happen! Just submit an email or call us to cancel straight away as once its dispatched you will have to wait until you receive the parcel and then return it to us for a refund.

 

I’ve received an incorrect or faulty item?

We’re so sorry if you have received a faulty or incorrect item – it’s not normal practice but we are only human after all! Please return the item to us following the same procedure as in the Returns Policy and we can either exchange for the correct item or cancel your order and don’t worry about the repeat postage costs.

 

Do you have any real shops?

What do you mean – we are real!! Only kidding, we know what you mean. Yes we have actual real-life, three dimensional stores where you can browse and try on some of the latest styles. You can shop with us in store at one of our stores across Scotland but if there isn’t one near you or it’s after closing hours (we do like to go home now and then!) our fab website which has even more stock! If you’d like info on our store locations please contact our customer care team

 

Payment Info

How can I pay for my order?

So we can keep bringing you all the latest and best products you do have to pay but there are lots of ways to do it! We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro and Electron. We also accept PayPal payments.

 

When will I be charged?

When you reach the final billing page and submit your order we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there’s a query with the payment either your card issuer or Customer Services will contact you ASAP – please note orders can’t be sent out until your payment has cleared.

 

Why am I being asked for another password after entering my card details?

Okay we know you love to share everything from your relationship status to photos of those shoes you just have to have but banking info is obviously different! We like to make sure we have the best available security to ensure your all your details are safe. So this is the 3D Secure Payment option that some banks use as an added layer of security for credit and debit card purchases online. If you have any problems or forget any info please contact your bank in the first instance.

 

What is Verified by Visa and Mastercard Secure Code?

This is a nifty service that has been introduced to all Maestro cardholders to protect all your card details with a personal password so you can shop online and know that all details are safe!

For more information on Verified by Visa click here For more information on Mastercard Secure Code click here

 

 

Returns & Exchanges

How long do I have to return items?

We would really appreciate if you’d send them back as quickly as possible but you do have up to 14 days from the delivery date to return unsuitable items and up to 7 days from the delivery date for sale items – now that doesn’t mean you’ve to leave it to the last minute, if it’s past the deadline we can’t offer a refund and we hate to disappoint! Please return everything in the original packaging. Items must be unworn, unwashed with the tags attached. Some items (such as underwear/ swimwear, types of jewellery) may not be returnable for hygiene reasons.

 

How much does it cost to return an item?

UK Customers are provided with a pre-paid returns label. If this is not provided please contact the DAZZLING DUST COLLECTIONS customer care team who will send you one via email. Any items which are unsuitable to be returned via our pre-paid label (too heavy, or large), the return must be paid for by you at the Post Office. If this is the case we recommend using a tracked service. If our pre-paid returns label is used, we will deduct £3 from your refund.

How long does it take to process the return?

Obviously we have to wait on the nice postal person bring your parcel back to us but we aim to process refunds as quickly as possible, but it can sometimes take up to 21 days for the refund to reach your account.

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